Refund policy

WE APPRECIATE YOUR CHOICE OF VISIONARE FOR YOUR STREETWEAR APPAREL PURCHASES. TO ENSURE A SEAMLESS SHOPPING EXPERIENCE, PLEASE REVIEW OUR RETURN POLICY CAREFULLY BEFORE MAKING A PURCHASE. YOUR TRANSACTION WITH US INDICATES YOUR ACCEPTANCE OF THE TERMS OUTLINED BELOW.

PLEASE NOTE THAT ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR ISSUE REFUNDS UNDER NORMAL CIRCUMSTANCES.

EXCEPTIONS WILL ONLY BE MADE IN RARE CASES WHERE YOU RECEIVE A DEFECTIVE OR INCORRECT ITEM DUE TO AN ERROR ON OUR PART. IF THIS OCCURS, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM WITHIN 5 BUSINESS DAYS OF RECEIVING YOUR ORDER. INCLUDE YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE, AND CLEAR PHOTOS OF THE ITEM IN QUESTION.

ONCE YOUR CLAIM IS REVIEWED AND APPROVED, WE WILL ISSUE A PREPAID SHIPPING LABEL FOR THE RETURN. AFTER RECEIVING AND INSPECTING THE RETURNED ITEM, A REPLACEMENT WILL BE SENT TO YOU PROMPTLY AT NO ADDITIONAL COST.

THANK YOU FOR SUPPORTING VISIONARE. YOUR SATISFACTION AND TRUST MEAN EVERYTHING TO US.